Offshore BPO Coming Soon: Major Benefits, Challenges & Best Practices

Companies seeing the value of staying lean, diversifying access to capable skilled global workers and improving ways of conducting the business they have developed, have turned to offshore outsourcing as a valuable mechanism. As global markets become competitive and the urgency of digital transformation increases, offshore outsourcing has emerged as a way many businesses are addressing operational front-end and back-end processes. So, what is Offshore BPO and what do you need to consider before you dive in? This blog breaks it down in simple terms. What is Offshore BPO? Offshore BPO or Business Process Outsourcing is when a business assigns particular business functions to a service provider that is located in other country other than its destination country. Offshore Outsourcing usually takes advantage of a more capable target location and lower overall operating costs and overhead. The business functions can be anything from a customer support processes to payroll, IT mana...