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  Companies seeing the value of staying lean, diversifying access to capable skilled global workers and improving ways of conducting the business they have developed, have turned to offshore outsourcing as a valuable mechanism. As global markets become competitive and the urgency of digital transformation increases, offshore outsourcing has emerged as a way many businesses are addressing operational front-end and back-end processes. So, what is Offshore BPO and what do you need to consider before you dive in? This blog breaks it down in simple terms. What is Offshore BPO? Offshore BPO or Business Process Outsourcing is when a business assigns particular business functions to a service provider that is located in other country other than its destination country. Offshore Outsourcing usually takes advantage of a more capable target location and lower overall operating costs and overhead. The business functions can be anything from a customer support processes to payroll, IT mana...

If your business has any of its work completed by third-party vendors, you are already using Business Process Outsourcing (BPO). The BPO is behemoth. The global BPO market size boomed from $92.5 billion in 2019 to $232.32 billion in 2020. In today's work-from-home, gig economy, and hybrid workplaces, you can't leave BPO out of your plans. In fact, 80% of global business leaders say they expect to maintain or increase outsourcing spending. So what does this outsourcing look like? Well, there are really only two: Front Office BPO and Back Office BPO . Let's have a look at these things in a friendly, and casual manner. What is Front Office BPO? Front Office BPO involves the activity your company does where it is directly interfacing with customers. The continuing reminders of your company to your customer are activities like a call, sales or technical support. "Half of executives are outsourcing customer-facing activities for cost efficiency but not at the cost of quality...