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If your business has any of its work completed by third-party vendors, you are already using Business Process Outsourcing (BPO). The BPO is behemoth. The global BPO market size boomed from $92.5 billion in 2019 to $232.32 billion in 2020. In today's work-from-home, gig economy, and hybrid workplaces, you can't leave BPO out of your plans. In fact, 80% of global business leaders say they expect to maintain or increase outsourcing spending. So what does this outsourcing look like? Well, there are really only two: Front Office BPO and Back Office BPO . Let's have a look at these things in a friendly, and casual manner. What is Front Office BPO? Front Office BPO involves the activity your company does where it is directly interfacing with customers. The continuing reminders of your company to your customer are activities like a call, sales or technical support. "Half of executives are outsourcing customer-facing activities for cost efficiency but not at the cost of quality...

Back Office BPO , or Business Process Outsourcing, provides a viable means for companies to outsource back office activities to professional services firms. Contrary to customer-confronted transactions common in front office BPO, Back Office BPO deals with back-end tasks like data processing, computer services, accounting, and human resources. Back Office BPO is discussed in this book in plain, clear language, indicating its benefits and how it can earn revenue. What is Back Office BPO? Back Office BPO refers to the outsourcing of business processes that are not client-facing but make an enterprise run like clockwork. They include data entry, payroll processing, financial reporting, technical support, and administrative work. Healthcare, real estate, telephony, and government agencies are some of the businesses that rely on Back Office BPO to sustain their processes. Outsourcing the processes enables companies to concentrate on their core objectives and leave the rest to specia...